In Alberta, the demand for Medical Office Assistants (MOAs) and Unit Clerks is influenced by
the province’s evolving healthcare landscape. Both roles are integral to the efficient operation of
healthcare facilities, handling administrative tasks that support medical professionals and
enhance patient care.

Medical Office Assistants (MOAs):
MOAs perform a variety of administrative duties in healthcare settings, including doctors’
offices, medical clinics, hospitals, insurance companies, and health software firms. Their
responsibilities encompass managing patient records, scheduling appointments, billing, and
coordinating communication between patients and healthcare providers.
According to the Alberta Labour Market Information (ALIS), the employment outlook for
MOAs is categorized as “Hot,” indicating a high demand for these professionals. As of the latest
data, approximately 9,600 individuals are employed in this occupation within Alberta. The 3-
year job market forecast projects an annual growth rate of 1.8%, resulting in the creation of
approximately 132 new positions each year between 2021 and 2025.

Unit Clerks:
Unit Clerks, also known as ward clerks, perform reception, clerical, and administrative tasks at
nursing stations in hospitals and continuing care centers. Their duties include managing patient
admissions and discharges, processing medical records, and facilitating communication among
healthcare teams.
ALIS reports that the employment outlook for Unit Clerks is “Hot,” reflecting a strong demand
for these roles. Approximately 9,600 individuals are employed as Unit Clerks in Alberta. The 3-
year job market forecast anticipates an annual growth rate of 1.8%, leading to the creation of
about 132 new positions each year from 2021 to 2025.

Factors Influencing Demand:
The consistent demand for MOAs and Unit Clerks can be attributed to several factors:
• Population Growth: Alberta’s increasing population necessitates expanded healthcare
services, thereby increasing the need for administrative support staff.
• Aging Population: An aging demographic requires more healthcare services, leading to a
higher demand for roles that support patient management and care coordination.
• Healthcare Expansion: Ongoing development and expansion of healthcare facilities
across Alberta create more positions for administrative professionals.

Educational Pathways:
For individuals interested in pursuing careers as MOAs or Unit Clerks, Alberta offers various
educational programs. Institutions such as the Academy of Learning and Bredin College provide
courses tailored to these roles, equipping students with the necessary skills in medical
terminology, office procedures, and healthcare administration.
In summary, both Medical Office Assistants and Unit Clerks play vital roles in Alberta’s
healthcare system. The “Hot” employment outlook for these positions, coupled with an annual
growth rate of 1.8% and the creation of approximately 132 new positions each year, underscores
the robust demand for these professionals. Prospective candidates can anticipate a positive job
market and consider enrolling in specialized programs to prepare for these rewarding careers.